Suzhou shopping guide: Jiangling, a leader in service upgrades for the commercial vehicle industry

Jiangling, a pioneer in service innovation within the commercial vehicle industry, has consistently set new benchmarks for customer satisfaction. Among China's numerous commercial vehicle manufacturers, Jiangling Transit stands out with its exceptional service quality. According to multiple authoritative surveys, Chushun’s customer loyalty significantly exceeds industry averages, with over 85% of Transit customers choosing to repurchase the same brand. This loyalty is supported by Jiangling’s comprehensive and high-level service system. With the launch of its premium model, the V348, Jiangling has once again upgraded its service framework. For commercial vehicle owners, "passenger car-like service" is no longer just a promise—it’s a reality. The company has built an efficient and customer-focused service network that ensures every owner receives top-tier support. As of the first half of 2008, Jiangling Motors had established 306 service centers nationwide, creating a dense and well-organized network centered around maintenance hubs. This strategic layout ensures coverage across all major sales regions. Through years of dedicated effort, Jiangling has developed JMC Cares, a premium service brand known for its professionalism, attention to detail, and commitment to excellence. The JMC Cares system follows Ford Motor’s global service standards, including processes like SUP (Service Upgrading Process) and CVP (Customer Satisfaction), ensuring a level of service comparable to those found in the European and American automotive markets. The foundation of Jiangling’s outstanding service lies in its continuous investment in staff training. Every year, the company allocates significant resources to provide frequent and high-quality training for its service teams nationwide. Even remote and hard-to-reach areas can access on-site training from headquarters. Annual technical exchanges and skill competitions help identify and develop highly skilled technicians. These efforts have significantly improved the first-time repair rate, which now exceeds 95%, making it one of the best in the domestic commercial vehicle sector. For the launch of the new-generation V348, Jiangling deployed specialized teams to ensure rapid response and problem-solving. These fast-response teams not only train local service personnel but also quickly address complex issues that arise. Within 24 hours, they are on-site to resolve problems efficiently. Their expertise saves customers time and effort, earning them widespread trust and praise. “JMC Service, Full Care” has become the most reliable guarantee for customers when purchasing a commercial vehicle. In today’s customer-centric era, after-sales service plays an increasingly vital role. The commercial vehicle industry is undergoing a transformation—from “selling products globally” to “delivering services globally.” Like the sales system reforms a decade ago, Jiangling, an innovative and forward-thinking company, continues to lead the industry quietly but effectively, setting the pace for others to follow.

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