shuwenmachinery
October 17, 2025

Suzhou shopping guide: Jiangling, a leader in service upgrades for the commercial vehicle industry

Jiangling, a pioneer in service innovation within the commercial vehicle industry, has consistently set new benchmarks for customer care. Among China’s many commercial vehicle manufacturers, Jiangling Transit stands out for its exceptional service quality. According to multiple authoritative surveys, Chushun's customer loyalty is significantly higher than the industry average, with over 85% of customers choosing to repurchase the same brand when upgrading their vehicles. This loyalty is backed by a comprehensive and high-level service system that continuously evolves. With the launch of the premium model V348, Jiangling has once again upgraded its service framework, making it possible for commercial vehicle owners to enjoy a passenger car-like experience. As of the first half of 2008, Jiangling Motors had established 306 maintenance centers nationwide, creating a well-structured network that covers all sales regions. These centers serve as the backbone of the company’s service infrastructure, ensuring efficient and reliable support for customers. Over the years, JMC Cares has become a symbol of excellence in service, built on a foundation of professionalism, attention to detail, and dedication. The JMC Cares system follows Ford Motor’s global service standards, including the Service Upgrading Process (SUP) and Customer Satisfaction Program (CVP), which are widely used in the European and American automotive industries. Jiangling’s commitment to service excellence is rooted in its continuous investment in staff training. Every year, the company allocates significant resources to conduct frequent and high-quality training sessions for maintenance personnel across the country. Even those in remote areas have access to expert-led training programs. Through annual technical exchanges and skill competitions, many highly skilled technicians emerge, further enhancing the overall capability of the service network. As a result, Jiangling’s first-time repair rate exceeds 95%, a remarkable achievement in the commercial vehicle sector. With the introduction of the new-generation Transit V348, Jiangling mobilized specialized teams to ensure rapid response and efficient service. These fast-response teams not only provide training to local service centers but also step in to resolve complex issues within 24 hours. Their expertise saves customers valuable time and effort, reinforcing Jiangling’s reputation for reliability and efficiency. "JMC Service, Full Care" has become a strong promise to customers, offering peace of mind and confidence in every purchase. In today’s customer-centric era, after-sales service has become more critical than ever. The commercial vehicle industry is undergoing a transformation from “selling products globally” to “delivering services globally.” Like the major reforms in the sales system a decade ago, Jiangling Motors—known for its forward-thinking vision and international outlook—continues to lead quietly but effectively in the industry. Its consistent focus on service innovation ensures that it remains at the forefront of the market.

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