What to Know About Photo Car Insurance Claims

taking photo of car accident damageFollowing a car accident, most people follow a familiar routine—reaching out to their insurance provider, waiting patiently for a claims adjuster to inspect the damage, and eventually sitting tight while the auto shop completes the necessary repairs. But what if there was a way to cut out the middleman? Imagine submitting photos of the damage directly to your insurer, who then reviews them and provides an estimate. At first glance, this sounds incredibly convenient, right? Well, hold on. Recently, Connecticut’s Auto Body Association shared some concerns with FOX 61 about this approach, arguing it could pose risks to your safety. Before you decide to file a photo-based claim, here are some important factors to consider.

First off, how do you know the full extent of the damage? While photo-based systems promise efficiency, they often overlook hidden issues lurking beneath the surface. The Auto Body Association warns that many drivers only capture visible damage, such as scratches and dents, while ignoring critical problems like internal structural damage or electrical malfunctions. Ignoring these issues could lead to serious risks if you hit the road in a compromised vehicle.

Another factor to keep in mind is the potential for higher repair costs. When a professional mechanic finally inspects your car, the estimated repair costs can jump dramatically—sometimes up to five times the initial amount provided by insurers. Depending on your carrier, you might end up footing part of the bill yourself. Some companies stick strictly to their original estimates, while others, like Allstate, collaborate with body shops to reassess the damage and update the claim accordingly.

It’s also worth noting that photo claims work best for minor issues. For example, if one of your headlights or turn signals isn’t working, snapping a quick photo and submitting it to your insurer can save time. However, filing a claim for something this small might not be worth it, as it could lead to unnecessary complications down the line.

Interestingly, this trend is gaining traction. Major carriers like Esurance, Allstate, and MetLife are now promoting photo claims, so it’s likely you’ve already received information about this service. Even with this convenience, though, traditional adjusters still play a crucial role in ensuring comprehensive coverage. For a more thorough assessment, it’s often better to stick with the tried-and-true method.

Lastly, think about how photos can help if your case ends up in court. After an accident, you typically contact your insurer, provide photos, and let the adjuster handle the rest. But what happens if your insurer disputes certain costs, especially if you’ve suffered bodily injuries? Always take pictures at the scene using your phone or a digital camera. Make sure to capture the entire scene from multiple angles, document weather conditions (like snow or icy roads), include shots of all involved vehicles and property, and highlight key details like skid marks or traffic signals. These photos can serve as invaluable evidence later on.

So, after an accident, trust DaSilva’s Auto Body to evaluate your vehicle thoroughly and carry out any necessary repairs. Whether you’re looking to schedule an appointment or simply want to learn more about our services, feel free to give us a call today. We’re here to help ensure your car is safe and ready for the road.

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