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Liu Liangbiao, an appraisal officer at the Hezhou Automobile Repairing Plant in Guangxi, was honored to speak as a representative of outstanding service personnel at the 2006–2007 technical service work summary meeting held by the Fast Group Corporation. After the event, he shared insights with this reporter about the Hezhou heavy vehicle market and the plant's role as a specialized technical service station for Fast.
Located in the eastern part of the Guangxi Zhuang Autonomous Region, Hezhou has over 4,000 heavy-duty vehicles in operation, with approximately 200 new ones added each year. Around 80% of these are Dongfeng Liuzhou Auto’s “Bulong†heavy trucks, while the remaining 20% come from manufacturers such as Chongqing Zhongqi and Shaanxi Heavy Duty Truck. The Hezhou Automobile Repair Factory employs more than 100 staff members and serves as a designated service center for several major automotive brands, including Dongfeng, Shaanxi Heavy Duty Truck, and Chongqing Heavy Duty Truck.
In December 2005, the Hezhou Automobile Repairing Plant was officially recognized as a special technical service station for the Fast Group. Liu Liangbiao took on the responsibility of post-sales technical services for Fast transmissions. By the first half of 2007 alone, he had replaced nearly 100 Fast transmissions for customers, and almost all newly registered local vehicles were equipped with Fast transmissions.
In standard after-sales service, when a transmission issue arises, the process usually involves reporting to the vehicle manufacturer, who then contacts the transmission supplier for repairs. This is known as the “big cycle.†However, Liu Liangbiao explained that Fast operates differently. As the only independent transmission manufacturer offering full-service support, Fast provides its own spare parts, tools, and technical data. This allows the Hezhou service station to directly handle transmission repairs through a “small loop,†significantly reducing downtime and improving efficiency. The emphasis on speed and reliability has helped Fast build a strong reputation among users.
Liu Liangbiao shared a customer’s feedback: “According to Fast’s service standards, we often visit users to check their transmissions and make necessary repairs. Sometimes, we tell them, ‘Let me help you fix it.’ And they respond, ‘No, that’s great!’†He expressed pride in the positive response from customers.
When asked about his experience working with Fast, Liu emphasized two key factors: trust and mutual benefit. Fast’s professionalism, timely service, and solid reputation have greatly contributed to his satisfaction. Additionally, Fast actively supports local service stations, helping them enhance their brand value and create more benefits for both users and service providers. This approach has strengthened cooperation and ensured long-term win-win outcomes.
“Fast is reliable,†concluded Liu Liangbiao.
Related topics: Fast: Heavy-duty transmission production and sales worldwide.